Ordering online from Ibicenca Swim is easy! When viewing an item, simply select your size and quantity needed and then click 'Add to Cart'.

You can review the items in your Cart at any time by clicking on the 'Cart' icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

If the item you are interested in is sold out, you can register for email notifications by clicking on ‘email me when available’ and we will be sure to notify you the minute it arrives. Any items in our sale section will not be restocked.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be made. Please immediately contact our customer service team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

Once your order is shipped you will receive a confirmation email with a tracking number.

If you have not received it please contact our customer service team.

We offer free shipping to EU countries with a purchase over €150 and worldwide free shipping with a purchase over €250.

Any customs fees or taxes that may be associated with your purchase from Ibicenca Swim are the responsibility of the customer. Customs charges and taxes differ from country to country and from state to state. It is suggested you contact your local customs department if you are unsure if any taxes or fees are relevant to you. If you have any questions regarding this, please contact our customer care team at : customercare@ibicencaswim.com

Our team ask for 1-3 business days to fulfill packages. Typically, we aim to fulfill all packages within 2 business days. Once your package has been fulfilled, an email will be sent confirming the tracking number. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom's processing.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express & Paypal.

Bancontact, iDEAL, Apple pay, Shop pay and Google pay

Return shipping is at customer expense. Please note sale items are final sale are not eligible for return. Sale also items include items purchased with a discount and are not eligible for return. For sanitary reasons please try on swimwear over your underwear.

In order to be eligible for a return your items must be unworn and returned to us within 14 days of the delivery date in the original Ibicenca Swim bag. Unworn items must have all tags and hygiene liners intact and must be in perfect resale condition.

Te create a return contact us at customerservice@ibicencaswim.com including your order number within 14 days of receiving your items.

Under normal circumstances we do not offer refunds. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer you an exchange by giving you a store credit by email for the value of your swimwear. Please note that this does not include original shipping charges.

Please check our Returns & refund policy for more information.

Email us at customerservice@ibicencaswim.com with your order number to start the process.

Once your items are inspected by our returns team, you'll get your store credit notification via email typically within 5 business days.

Store credit & gift cards can be used at any time. They do not have an expiration date.